Return to Help Index
|Shipping and Returns|
|What is the return policy?|
|All orders purchased online at www.streatfieldsskincare.co.uk can be returned or exchanged with 28 days of purchase, providing the products have not been used and in their original packaging. When returning your goods, please enclose your receipt or dispatch note with your contact details and order number.
Returns are made at customers own risk and cost. We recommend customers to return goods via a trackable service to ensure items are not lost in transit as we are not responsible for the items lost. Streatfields Skincare Ltd will refund the cost of postage where the product is faulty or damaged. Refunds will be made within 14 days from receipt of goods to Streatfields Skincare Ltd, provided they are returned in original condition.
To initiate a return, email us at firstname.lastname@example.org and include your order number and reason why.